Purchasing Your Phone – Reward Mobile
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Email Address: [email protected]

Monday to Friday – 8:30am to 5pm

Sales Team – Call 0300 373 0589

Monday to Friday – 9am to 5:30pm

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Purchasing Your Phone

Why 5G?

5G is the latest generation of mobile technology. It provides more network capacity to keep you connected when and where you need it most. This means quicker website browsing and faster downloads, as well as better streaming and gaming experiences.


5G on EE will let you download your favourite films and TV shows in seconds rather than minutes, so you can quickly fill up your phone with great content. Plus, 5G will give you a better connection in busy places and at busy times so you can enjoy better video calls, stream sports in higher resolution, and share and download content faster at packed train stations, festivals and stadiums.


Streaming the big game in real time. Super-smooth video calling across time zones. Letting your kids, not your internet speed, beat you at gaming.

With their super-fast 5G, it’s easier than ever to enjoy the little connections that make life richer.

At Three, they’ve dedicated 140MHz of spectrum to delivering their 5G service.

For more information about 5G on Three check out our information page.

Why 4G?

4G is the current standard in mobile network technology.


4G on EE offers a quality connection in more locations than any other network technology.


Three’s 4G network covers 99.8% of the UK outdoor population. You can check if their network covers your area here.

Can you keep me informed about new phone release dates?

To be kept up to date with the latest new devices, sign up for updates on our Register Your Interest page.

Can I change my mind after purchasing?

In the unlikely event that you’re not happy with your purchase, you can arrange an exchange or a return within 14 days of connection (that’s 14 days from your order shipment date, including weekends), so long as:

  • The device is in resalable condition.
  • The handset has been restored to factory settings, with accounts and passcode locked applications removed.
  • The original packaging and all accessories are in pristine .

If you want to arrange an exchange or return but your device isn’t in a resalable condition and/or doesn’t meet these requirements, we reserve the right to charge for any damages.

If you have any questions about this, please speak to our customer service department via our Contact page or get in touch via our LiveChat (open Monday to Friday 9am – 5:00pm).

To arrange an exchange or return, fill out the form on our Returns Information page.

Please bear in mind, EE will no longer offer customers on Consumer or EE Extra Tariffs the option to migrate back to their legacy brand (Orange or T-Mobile) once they have moved to EE.

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