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Upgrades

What is an upgrade?

An upgrade is an extension of your contract with your current network provider, usually in agreement for a better suited tariff.

When can I upgrade? Can I upgrade early?

EE

You can find out if you’re eligible for an upgrade, or if your eligible to upgrade early, by logging into your network app. The My EE app is available to download on both Apple and Android devices. Alternatively, text ‘UP’ to 150 or call 150 from your EE phone to find out if you’re able to upgrade.

Please note that you can only upgrade with your existing network. Your number will be carried forwards automatically.

Three

You can find out if you’re eligible for an upgrade, or if your eligible to upgrade early, by logging into your network app. The Three app is available to download on both Apple and Android devices. Alternatively, you can contact us on 0121 748 8474.

How can I upgrade?

If your handset is eligible for an upgrade on either EE or Three, then signing up for one is a straight-forward process. Simply add an upgrade deal to your basket and follow the checkout prompts, adding in your existing number and other information.

Alternatively, you can contact us on 0121 748 8474 to speak to our upgrade team. We are also available online via live chat.

When your contract is ready for an upgrade, we will also be in touch via phone or email depending upon your preferences as agreed with us.

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