If you need to make a change to your order, please contact our customer service team by emailing firstname.lastname@example.org or get in touch via our LiveChat (open Monday to Friday 9am – 5:00pm) detailing the change as soon as possible.
Please note, we can only make changes to your order before it is shipped. If your order has already been dispatched, unfortunately we are unable to make any changes.
Your dispatch confirmation email will be sent to your email address.
Your order number will be included in your order confirmation email, which is sent to you upon the completion of your order.
Check your junk folder. If you haven’t received communications from us before then your email provider may have moved our communications there. If you still can’t find a confirmation email, it’s possible the email address on your order was incorrect.
To update the email address on your order, please email email@example.com with your order number and address (including your postcode) and the email contact change.
Unfortunately, you cannot change the address on your order. You will need to cancel your original request and place a new order.
To cancel your order before it is shipped, please contact firstname.lastname@example.org.
Yes. As part of our cancellation/returns policy, you have the right to cancel your order up to 14 days from the connection/shipping date.
For full details of our cancellation/returns policy, visit our Returns Information page.