Order Status – Reward Mobile

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It's official, the iPhone 13 family is available for pre-order here!

Order Status

Can I change or update my order?

If you need to make a change to your order, please contact our customer service team by emailing customerservices@rewardmobile.co.uk or get in touch via our LiveChat (open Monday to Friday 9am – 5:00pm) detailing the change as soon as possible.

Please note, we can only make changes to your order before it is shipped. If your order has already been dispatched, unfortunately we are unable to make any changes.

How can I get a copy of my invoice / receipt?

Your dispatch confirmation email will be sent to your email address.

Where can I find my order number?

Your order number will be included in your order confirmation email, which is sent to you upon the completion of your order.

I haven’t received a confirmation email.

Check your junk folder. If you haven’t received communications from us before then your email provider may have moved our communications there. If you still can’t find a confirmation email, it’s possible the email address on your order was incorrect.

To update the email address on your order, please email customerservices@rewardmobile.co.uk with your order number and address (including your postcode) and the email contact change.

How can I change the address on my order?

Unfortunately, you cannot change the address on your order. You will need to cancel your original request and place a new order.

To cancel your order before it is shipped, please contact customerservices@rewardmobile.co.uk.

Can I cancel my order?

Yes. As part of our cancellation/returns policy, you have the right to cancel your order up to 14 days from the connection/shipping date.

For full details of our cancellation/returns policy, visit our Returns Information page.

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