Out of Bundle Charges
There might be times when you exceed your monthly allowance of data, minutes, or texts. When you reach this limit your usage is capped, but you can purchase extra to tide you over until your package renews itself. These are known as Out Of Bundle charges.
On EE once you use all of your data this is capped, therefore when you reach your data limit you will no longer be able to use the internet unless you purchase more from EE.
For calls and texts, please see below the out of bundle charges:
|Activity||Included in Allowance?||Outside of Allowance Cost|
|Calls to UK mobile numbers||All Plans||£0.67 p/min|
|Calls to certain MVNO numbers||X||£0.67 p/min|
|Calls to landlines (numbers starting with 01, 02, or 03 excluding Jersey, Guernsey and Isle of Man)||All Plans||£0.67 p/min|
|Calls to Jersey, Guernsey and Isle of Man.||X||£0.18 p/min|
|Calls to Freephone (080) & (116)||X||Free|
|Calls to 08 & 09 numbers (not including Freephone 080)||X||Access Charge of £0.67 p/min plus a Service Charge **|
|Calls to numbers starting 0500||X||£0.20 p/min|
|Calls to retrieve voicemail||All Plans||£0.67 p/min|
|Call Divert||All Plans||Standard Call Rates Apply|
|Calls to Customer Services (Weekday 8am-8pm, Weekend 8am-6pm)||All Plans||Free|
|Calls to Customer Services (During Extended Working Hours)||All Plans||Free|
|Text Message to UK mobile numbers||All Plans||£0.16 per Text Message|
|Text Message to certain MVNO numbers||X||£0.16 per Text Message|
|MMS (UK + IDD + Roaming)||X||£0.67 per Message|
|Mobile Internet Data||All Plans||Additional bundles required|
|Paper Bills (Monthly)||X||£2.50|
|Non Direct Debit payment (Monthly)||X||Free of charge|
|Calls to 118, 084 & 087 Numbers||X||Access Charge of £0.67 p/min plus a Service Charge **|
|Calls & texts to UK mobiles & landlines when roaming in one of the countries listed in the “Which roaming destinations are included in my plan?” help section||All Plans||£0.67 p/min,£0.16 p/SMS|
|Calls & texts to mobiles & landlines within the countries listed in the “Which roaming destinations are included in my plan?” help section||All Plans||Standard Call Rates Apply|
**Please note: Access charges for number ranges 118, 084, 087 & 09 will show as two charges on your EE bill. An Access Charge (AC) charged by EE, as pence per minute and a Service Charge (SC) charged by the organisation you are calling. The SC will be set and communicated by the organisation you are calling.
The charge for receiving an itemised paper bill is £4 excl. VAT
Apple Music and BT Sport benefits are given once per contract number. Therefore, if this benefit has been used previously, this will not be honoured on this occasion.
iPhone charge update. Please be aware that Animoji can now be sent via MMS. However, when sent iPhone to iPhone, Animoji will be sent as an iMessage first, this would be treated like any other iMessage and decrement the customer’s data allowance. If iMessage fails, Animoji will be sent as MMS and the customer would be charged at the standard MMS rate. When sent iPhone to Android, Animoji will default to MMS and the customer would be charged at the standard MMS rate.
Allowances for use in the UK (excluding Jersey, Guernsey & Isle of Man) & Republic of Ireland. From January 2022 a £2 daily charge applies to use allowances in the EU/EEA unless you have an add-on or Smart Benefit that includes EU Roaming. 50GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. Use your allowance to call/text UK mobiles and landlines starting 01,02 and 03 when in UK. Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost XXp/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside your allowance. 5G compatible device required to access 5G speeds. You own the device 6 months from plan start date. Personal use only.
For all Roaming and international updates and charges, please visit https://ee.co.uk/help/help-new/roaming-and-international
If your plan doesn’t come with an allowance of voice minutes or if you use up your monthly allowance and continue to make calls, the cost of calls to standard UK mobiles and landlines will increase to 65p per minute. Additionally, the cost of international calls from the UK to non-EU countries and to international special numbers will increase to £2.75. International texts sent from the UK and multimedia messages will cost 65p per message, SMS short-codes will cost 15p per message (plus a charge set by the company you’re texting, if applicable) and video calls will cost 65p per minute. Three’s Access Charge on calls to numbers starting 084, 087, 118 and 09 will increase to 65p per minute plus the service charge set by the company you’re calling. The cost of itemised bills will increase to £2.50. To find out more about current pricing, see: www.three.co.uk/terms-conditions/price-guides.
|Outside of Allowance Calls (if the customer’s monthly plan doesn’t come with an allowance of voice minutes or if they exhaust their allowance and continue to make calls).||Current price||New price|
|Calls to standard UK landlines starting 01, 02 or 03 (excludes calls to the Isle of Man or the Channel Islands), UK mobiles (any network) and Three voicemail (if applicable).||55p per minute||65p per minute|
|Additional Services (optional or extra services that aren’t included in the customer’s monthly plan)||Current price||New price|
|Calls to numbers starting 084, 087, 118 and 09.||55p per minute Access Charge (1-minute minimum charge) plus the Service Charge set by the company being called).||65p per minute Access Charge (1-minute minimum charge) plus the Service Charge.|
|Multimedia Messages (picture and video messages).||55p per message||65p per message|
|UK Video Calls.||51.1p per minute||65p per minute|
|International calls from the UK to non-EU countries (excludes international special numbers).||£3.00 per minute|
|International texts from the UK to non-EU countries.||35p per message||65p per message|
|With the new charging structure coming into effect, any new contract taken out after 1 st October 2021, would pay a roaming charge from the 23 May 2022.
Three want to keep their roaming pricing as simple for customers as possible, charging a flat price of £2 per day in the EU. For Around The World (ATW) destinations, this will be £5 per day.
Pay As You Go customers will continue to have access to Go Roam Europe and ATW going forward. Roaming in Ireland is unaffected – Three believe this is the right thing to do in-particular for those who live on the border with the Republic of Ireland. The Isle of Man is also unaffected.
For current pricing please see http://www.three.co.uk/Support/Roaming_and_international/Roaming_and_international
With the new charging structure coming into effect, any new contract taken out after 1 st October 2021, would pay a roaming charge from the 23 May 2022.
|Calls to International Special Numbers from the UK (such as calls to international premium rate numbers). Customers can find additional information at three.co.ukPlease note – this price increase also applies to Pay As You Go customers.||£0.19 per minute
|£2.75 per minute|
|SMS standard short codes – numbers are 3 to 8 digits long and usually begin with 6, 7 or 8. These are typically used by companies who wish to provide a memorable, short number that you can respond to when they contact you by SMS.||10p per message.||15p per message.|
|SMS premium short codes – numbers are 3 to 8 digits long and begin with 6, 7 or 8 or are 9 digits beginning 70*). These are regularly advertised by TV programmes for competitions, voting or to make a charity donation. They are also used for subscription services where the customer will be charged on a regular basis.||10p per message (plus the charge for the message received from the short code number which is set by the company being contacted).||15p per message (plus the charge for the message received from the short code number which is set by the company being contacted).|
|Itemised Paper Bills||£1.50 per month||£2.50 per month|