Understanding Your Contract – Reward Mobile

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Understanding Your Contract

When will I receive the first bill for my contract?

EE

New customers will receive a bill approximately 14 days from the connection/shipping date of their order.

Upgrades customers will receive a bill on their next bill date as per their current contract.

Please note, when you receive your new handset your first bill may be increased due to prorate billing. Please look at your terms and conditions for more information.

Three

Your bill date is dependent on your contract start date, please find below a list of connection dates, your bill cycle date and Direct debit date. For example, your new number is connected on the 1st of the month, your bill cycle date will then be the 8th of the month and your DD will be taken on the 27th of the month.

Contract start date. Bill cycle date. Direct Debit date.
1 8 27
2 8 27
3 8 27
4 9 28
5 10 29
6 11 30
7 12 31
8 14 2
9 15 3
10 15 3
11 16 4
12 17 5
13 18 6
14 19 7
15 20 8
16 21 9
17 22 10
18 23 11
19 24 12
20 25 13
21 26 14
22 27 15
23 1 20
24 1 20
25 1 20
26 2 21
27 2 21
28 2 21
29 6 25
30 6 25
31 6 25
How many minutes, texts and data do I have?

You can find out how many minutes and texts you have along with your data allowance in your order confirmation email. This will include your contract details, including your minutes, texts, and data.

Which roaming destinations are covered in my plan?

EE

Destinations included in a Sim, Essential Plan & Smart Plan (4G & 5G):

Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

24-month minimum term. The upfront cost you pay for the device applies as you are agreeing to a 24-month plan at the monthly cost shown. Subject to terms and credit check. Monthly charges assume online billing. Allowances for use in the UK (excluding Jersey, Guernsey & Isle of Man) & Republic of Ireland. From January 2022 a £2 daily charge applies to use allowances in the EU/EEA unless you have an add-on or Smart Benefit that includes EU Roaming. 50GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. Use your allowance to call/text UK mobiles and landlines starting 01,02 and 03 when in UK. Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost XXp/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside your allowance. 5G compatible device required to access 5G speeds. You own the device 6 months from plan start date. Personal use only.

Three

Go Roam lets you use your plan or Add-on allowances in over 70 destinations around the world at no extra cost. It is made up of both Go Roam in Europe, which is available automatically on all our plans, and Go Roam Around the World. You can check out which plan you’re on by logging into My3, in the Upgrades and Offers section.

With Go Roam in Europe you can use your allowances to call and text back to the UK or another EU destination, and use your data, and it won’t cost you a penny more – up to a fair use limit. If you don’t have any allowance left, you’ll benefit from special roaming rates.

More Info

If you’re in one of our Go Roam Around the World destinations, you can also use your allowances to call and text back to the UK and use your data at no extra cost – up to a fair use limit. Go Roam Around the World does not include calls or texts to international numbers.

What are Spend Caps?

Spend Caps are a great way of controlling how much you spend on your mobile phone outside of your monthly data allowance. Adding a Spend Cap helps you stay in control of your bill by restricting usage on certain services, like roaming and MMS. You can change your Spend Cap at any time by contacting your network customer services or via your network app.

When you set a Spend Cap, your network will send you cap alerts to let you know when you’re close to your Spend Cap, and also once you’ve reached it. You can change, remove, add or set a cap at any time.

Charges that count towards your Spend Cap limit include:

  • Standard out of allowance UK voice calls, text messages, and picture messages.
  • Calling and texting abroad.
  • Access charges for premium and numbers beginning with 09, 118, 084, 087, 070.

Charges that don’t count towards your Spend Cap limit include:

  • Monthly recurring charges e.g. plan charges.
  • Add-on purchases: data passes, BT Sports app, Apple Music, minute add-ons, etc.
  • Charge to Bill.
  • Service charges for premium and numbers beginning with 09, 118, 084, 087, 070.
  • Add to plan.
  • Insurance
  • Admin fees.

Note: Access charge is the charge that your network applies for a customer accessing the service, whereas the service charge is the part of the call that is paid to the 3rd party/owner of the number.

When does my contract end?

Find out by contacting us on: 0121 748 8474.

Alternatively, you can contacted EE on: 0800 956 6000

You can also contact Three on: 0833 300 0330

How can I contact my network?

The quickest and easiest way to find the answer to any questions regarding billing, checking your monthly allowances, or finding out your account details is to download your network app.

EE

The My EE app is available to download on both

Alternatively, you can contact EE by calling 0800 956 6000 or via their web support page.

Three

The Three app is available to download on both Apple and Android devices. You can find more information about the my3 app here.

Alternatively, you can contact Three by calling 0333 300 0330 or via their web support page.

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