We are currently processing all orders within two working days, subject to stock availability, but a member of our team may need to get in touch with you to confirm your order, and complete a security check. If you don’t receive a call, don’t worry! That means your order has been approved automatically by our systems.

Once your device has been shipped you will receive an email with your DPD tracking reference. You can use this to track your delivery.

Order tracking will become active from 6pm on the night that you receive your tracking reference . Please note that order tracking will only be available from 6pm on the day of your order shipping notification.

If you have ordered a SIM only deal, your SIM card will be dispatched via Royal Mail 1st class. This cannot be tracked. Royal Mail deliveries should take between 1-3 working days from date of dispatch.

Delivery is free for all mobile phones, SIM, and tablet orders.

We can’t give any specific delivery windows at point of sale, other than that it will be with you between 8am and 6pm. You will receive an email updating you on your delivery once your order has been collected for dispatch. The courier may send you a one-hour delivery time slot the morning of the scheduled delivery day.

If you are not in when your order is delivered, DPD will leave a calling card informing you of the missed delivery and with further instructions. You will need to follow these and contact DPD to arrange a new delivery day.

If you missed your delivery and did not receive a calling card, please contact customerservices@rewardmobile.co.uk.