Returns Information

Here at Reward Mobile, we want you to be happy with your new product. In the unlikely event that you’re not, you can arrange an exchange or a return within 14 days from the date of delivery. Please read this page carefully to ensure that your exchange or return goes as smoothly and quickly as possible.


How to Exchange or Return Your Device


You can only exchange or return your phone if the product is in a resalable condition. The device must be returned as it was received; restored to factory settings with any accounts and passcode locked applications removed, in its original packaging with no damage to the box, the original screen protector still intact, and all contents included. None of the accessories can have been used.


If you’re not happy with your product and it meets these requirements, you can arrange an exchange or return by contacting us within 14 calendar days from the day you received your device using the form on this page.


What to Do If Your Device Is Faulty


If your phone becomes faulty within the first 30 days of connection, you can use the form on this page to contact us and arrange your return.


Faulty devices must be returned restored to factory settings, with any accounts and passcode locked applications removed, their original packaging undamaged, and all accessories and contents included. If you need any support removing your personal data from the device, please contact our customer service team.


What Next?


Once your form has been received and processed, our team will get in touch to advise you on the next steps and how to exchange or return your equipment. Upon receipt of your device, we will contact the network to cancel your connection. You will receive confirmation that your cancellation is complete via email.


If you have any questions about our exchanges or returns process, please speak to our customer services department who would be happy to answer your questions.


Supercover Insurance


If you took advantage of any of our insurance products and would like to cancel your policy, please contact Supercover directly on 0203 794 9302. For Supercover Insurance terms and conditions, click here.