Mobile Phone Interception

1. Fraudsters cold call a customer to offer a competitive device deal saying they are from a reputable firm (such as EE).
2. Then raise an order themselves online with a legitimate company (such as Reward Mobile) – posing as the customer.
3. They change 1 detail of the order, so when the customer receives the phone it is the wrong colour, or model etc.
4. The customer is encouraged to return the handset to an incorrect address so the fraudster receives the phone themselves.
5. The fraudster may ask you to send details via WhatsApp – DO NOT do this.

Its important that you only return Reward Mobile items to our official returns address below:

GIACOM (DISTRIBUTION) LTD
COMMUNICATIONS HOUSE
166 HANDFORD ROAD
IPSWICH
IP1 2BH

If in doubt contact Reward Mobile customer service team on 0300 373 0590

For more Fraud Information visit our fraud page.