1. CREDIT CHECKS
In order to process your application, we will supply your personal information to Credit Reference Agencies to perform a credit check to assess your credit worthiness and to confirm your identity. Full details of how Three and the Credit Reference Agencies use this information is available in Three’s Privacy Policy. Are you happy to proceed?
A credit check will be carried out prior to your order being processed
No upfront fee: We won’t take any payment from your card today but need you to confirm the details for validation purposes. This will also allow us to conduct a fraud check.
With upfront fee: The device has an upfront fee, so we can use this payment for credit and fraud checking purposes. We will also conduct a credit and fraud check which will leave a record on your credit file.
2. PLAN
The plan you’ve chosen is designed for your personal use only and is not intended to be used for commercial purposes – this means that we won’t be able to issue you with a VAT invoice for this plan, now or in the future. If you do need a VAT invoice for your mobile account, you will need to consider one of our business plans instead.
3. HANDSET
All handsets are supplied by Reward Mobile
4. ROAMING
Your plan includes both Go Roam in Europe and Go Roam Around the World. There is a daily charge to unlock your UK allowances in Go Roam Destinations for 24 hours. Its £2 in Go Roam in Europe destinations and £5 in Go Roam Around the World destinations. The charge starts when you use any of your allowances in a Go Roam destination including making calls, sending texts or using data. There is no daily charge for Go Roam use in the Republic of Ireland and the Isle of Man. In Go Roam destinations you can: (1) call and text back to the UK; (2) call and text between our Go Roam in Europe destinations and; (3) get online – all subject to our fair use policies, which are available in full at www.three.co.uk/priceguide and may be updated from time to time.
If you’ve chosen a plan with a data allowance greater than 12GB, a monthly fair use limit of 12GB currently applies in our Go Roam destinations, with data usage over 12GB (up to your allowance) being subject to a surcharge in our Go Roam destinations.
5. SPEND CAP
A Spend Cap can help you limit the amount you spend on top of your monthly plan each month. This is for services like premium rate calls, roaming in destinations outside Go Roam and international calling. It will not stop charges from third party services like Phone App-stores, In-App purchases and Subscription services. You can find more information by visiting www.three.co.uk/SpendCap. You can choose to set a cap from £0 to £100 in £10 increments.
6. YOUR MONTHLY CHARGE
Your Monthly Charge doesn’t include any charges outside your allowance. Certain calls made within the UK, including calls to 070 numbers, are not included in your monthly allowance of voice units. If you’re calling a number starting 084, 087, 09 or 118, Three’s access charge is 65p per minute (with a one-minute minimum charge) and you’ll also be charged a service charge by the company you’re calling. They’ll tell you this.
Your Monthly Charge includes a £5 monthly discount for paying by a recurring payment method, such as Direct Debit. If you later cancel your recurring payment and pay by another way, you won’t benefit from this discount. The Monthly Charge for your Package is the minimum price you agree to pay us for Three Services provided to you under this agreement, for the Minimum Term. Each April, your Monthly Charge will increase by the December CPI Rate plus 3.9%. We’ve shown an example in the following table of how this increase will work. For more information see Section 4.1 of your Terms & Conditions.
For example:
7. 3G SWITCH OFF
Throughout 2023 and 2024, Three will be making changes to and upgrading the Three Network. Following some of these changes, User(s) will need a 4G or 5G handset capable of making voice calls on the 4G network, or a 4G or 5G router to access the Three Services. 3G-only devices, and early 4G handsets that can only make 3G voice calls, will no longer work on the Three Network, in areas where planned work is carried out. For more information about coverage, go to Three.co.uk/coverage.
8. ABOUT YOUR BILL
If you’re on e-billing, we’ll text you with a link to your first bill. Your direct debit will be taken no less than 5 days later. Otherwise, we’ll send your first bill within 20 days by post. It’ll be higher than usual because it includes charges for the first 2-20 days plus the next full month’s charge. Your subsequent bills will be charged at your agreed monthly cost, plus any out of bundle charges. We will notify you when your bill is ready, and your payment is due.
9. SWITCHING: More information on Three porting service can be found here Switching to Pay Monthly or Pay As You Go | Three
10. MINIMUM TERM AND ENDING YOUR AGREEMENT
If you want to end your contract before your Minimum Term is up, you’ll need to pay a lump sum equivalent to all your remaining monthly payments added up, less a variable discount, currently 3%. By going ahead with this today, you’re agreeing to our terms for using our network and services. A full copy of our terms and conditions are available on Three.co.uk/terms-conditions. You should note that we try to make sure our services are available to you where you need them, but it is possible that the quality or coverage may be affected at times.
Where this happens, we’ve limited our legal liability to you. You must keep up to date with your payments to us for services you’ve used. If you don’t pay on time, your account may be suspended or disconnected.
