If you’ve ever tried to switch mobile provider in the past, you’ll probably remember how frustrating it could be. Long phone calls, confusing processes, and not-so-subtle attempts to persuade you to stay. But times have changed. Now, thanks to Ofcom’s Text to Switch rule, you can switch mobile provider quickly and easily with a single text message.
Whether you’re hunting for a better deal, want improved coverage, or simply need more data for less, the power is now in your hands. In this article, we’ll explain exactly how to switch mobile provider, the difference between a PAC code and a STAC code, and how you can make the switch without the hassle.
Why switch mobile provider?
There are loads of good reasons why you might want to change your mobile network:
- You’re paying too much each month
- You’ve found a better deal elsewhere
- Your current provider has poor signal in your area
- You want more data or international minutes
- Your contract has ended and you’re ready to move on
Whatever your reason, switching no longer means jumping through hoops. It’s simple, free, and you don’t even need to call your current network to get started. Here’s how the process works, whether you want to keep your number or start fresh:
Want to keep your current number?
From your current SIM, text PAC to 65075. You’ll get a reply within 60 seconds with your PAC code (Porting Authorisation Code). This message will also tell you about any early termination charges or final bills. Give your PAC code to your new provider and they’ll handle the switch for you. Your number will move over to the new network within one working day.
Don’t want to keep your number?
Text STAC to 75075 from your existing SIM. You’ll get your STAC code (Service Termination Authorisation Code) straight away. Give that code to your new provider and they’ll close your old account without transferring your number. It’s that easy!
What is a PAC code?
A PAC code is short for Porting Authorisation Code. You’ll need it if you want to keep your current mobile number when you switch providers. It’s made up of 9 characters It’s valid for 30 days from the day you get it. You must give it to your new network before it expires. By using a PAC code, you can switch mobile provider and continue using the same phone number so you won’t have to update all your contacts.
What is a STAC code?
A STAC code is for when you don’t want to keep your current mobile number. STAC stands for Service Termination Authorisation Code. It also lasts for 30 days When you give it to your new network, they’ll close your old account completely. This is perfect if you want to start fresh, or if your current number has ended up on too many cold call lists.
Things to know before you switch
Before you make the move, here are a few handy tips:
Check your contract status: If you’re still within a minimum contract period, you might have to pay an early exit fee. This will be included in the text you get back when you request your PAC or STAC.
Unlock your phone: Most phones are unlocked these days, but it’s worth checking that your handset will work with your new provider’s SIM card.
Check signal in your area: Before you commit, use a coverage checker to make sure your new network has good reception where you live and work.
Use up your credit: If you’re on Pay As You Go, use any remaining credit before switching – once you move, it’s usually lost.
No double billing – guaranteed: One of the biggest improvements that came with the Text to Switch rule is that you won’t be charged by both networks at the same time.
As soon as your number switches over (usually within one working day of giving your PAC code), your old contract ends. That means no overlapping bills and no nasty surprises.
Frequently asked questions
Can I switch if I’m on Pay As You Go?
Yes! The process is exactly the same. Just remember: any leftover credit won’t transfer across, so make sure to use it before you switch.
Do I need to call my current provider?
Nope. That’s the best bit! You can get your PAC or STAC code by text, and your new provider handles the rest.
How long does it take?
The switch is usually completed within one working day after your new network receives your code.
What if I change my mind?
If you don’t use your PAC or STAC code within 30 days, nothing changes and your current service continues as normal.
Switching to Reward Mobile? We’ll take care of it.
At Reward Mobile, we’re here to make life easier. If you’re ready to switch mobile provider, we’ll guide you through the process step-by-step. Whether you’re bringing your number with you or starting afresh, we’ll help you find a deal that fits your lifestyle and your budget.
Need a hand? Our friendly UK-based team can help you understand how to switch mobile provider and make sure everything runs smoothly.
Switching mobile provider has never been easier. All it takes is one text.
